Support
We typically reply within 1 business day.
Hueband is built and supported by a small team. The fastest way to reach us is by email — we read every message and reply personally.
Common issues
I can't pair with my partner
Both partners need to sign in first (with Apple or Google). One of you taps Invite your partner and shares the 6-character code that appears. The other taps Join your partner and enters the code. Codes don't expire, but each one only works once. If pairing still doesn't connect, fully close and reopen the app on both phones — that re-attaches the live listener.
I'm not getting push notifications
On iOS: open Settings → Notifications → Hueband and confirm Allow Notifications is on, plus Lock Screen, Notification Center, and Banners. On Android: open Settings → Apps → Hueband → Notifications and confirm notifications are allowed. Then open Hueband, go to Settings → Nudges, and toggle nudges off and back on once to refresh the push token.
My partner's mood isn't updating
Pull down to refresh on the home screen. If that doesn't work, check that you're both still paired in Settings → Account. Signing out and back in with the same Apple or Google account re-establishes the connection.
Apple Watch isn't showing my partner's mood
Open Hueband on your iPhone first — the Watch app needs the iPhone connection at least once after install to seed shared data. If the complication still doesn't update, remove and re-add it from your watch face. Make sure both your iPhone and Watch are on the latest OS.
Custom moods I created aren't showing up for my partner
Custom mood sync has two modes — automatic (your partner's custom moods are added to their picker right away) and manual (they have to accept each one). Check Settings → Custom Mood Sync on both devices and confirm the mode that matches what you expect.
Subscriptions & billing
Hueband Pro is sold through the Apple App Store or Google Play. To manage, change, or cancel your subscription:
- iOS: Settings → your name → Subscriptions → Hueband
- Android: Play Store → profile → Payments & subscriptions → Subscriptions → Hueband
Refunds are handled by Apple or Google under their respective policies — we can't issue refunds directly, but we're happy to help you contact them. Email us with your order details and we'll point you to the right form.
Restoring a purchase
Open Settings → Hueband Pro and tap Restore Purchases. As long as you're signed in with the same Apple or Google account that bought the subscription, your Pro access will return immediately.
Deleting your account
Open Settings → Delete Account & Data. This unpairs you from your partner, wipes your local data, and deletes your account record from our servers. If you've uninstalled the app and can't delete from inside it, email us from the address tied to your account and we'll process the deletion for you.
Reporting a bug
We're a small team, so concrete bug reports help a lot. The most useful ones include:
- What you were trying to do
- What happened instead
- Your device model and OS version (e.g. "iPhone 15 Pro, iOS 18.4")
- Whether you can reproduce it consistently
- A screenshot or screen recording if possible
Privacy & data questions
For privacy- or data-related requests (access, export, deletion), email [email protected]. See our Privacy Policy for details on what we collect and how it's used.
Still need help?
Email us at [email protected] and we'll get back to you.